Help!
Do you need support right now? Call us immediately for advice.
Computers needn't be scary. They all go wrong from time to time. Why not call in a techninja to save you time and effort? We can and will deliver results. We can even fix many problems without having to visit your home, if you have internet access. How? Glad you asked.
Here's a quick summary of some of the things we offer:
Windows/Mac/Linux Support
| Gaming/Media Centres
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Software / Programs
| Home IT Support
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How we support you
The usual method of fixing a computer that goes wrong is to have an engineer come round. And in some cases this is still necessary, for example if you can't get online or start your computer at all. However, we offer two alternatives to save you the hassle of taking time out of your day to wait for us to visit. We can fix most problems REMOTELY, i.e. by connecting to your computer and fixing it - fast! Usually, we'll only visit your home to fix a PC that can't connect to the internet or even switch on.(click for more)
So how does it work? Well we use an independant platform called LogMeIn. LogMeIn is the flagship product of LogMeIn, Inc and allows us to work on your PC from our offices, at minimum fuss and no risk to you. In fact you can disconnect us at any time, for your peace of mind.
Let's run through an everyday support call.
Firstly, you'd probably phone us and describe your problem. If we need to access your computer remotely, we'll tell you. With your permission, we'll email you a link. If you click that link, and confirm you want us to help, then you just sit back and relax. You'll see us moving the mouse on your screen, typing, etc. In fact, you can even hang up the phone and continue talking to us using a built-in chat feature. Easy!
Let's recap.
- You call us with a description of the problem
- We offer you a quote and an outline of our diagnosis
- We'll either talk you through the steps over the phone, through email, or ask to connect to your computer.
- If we need to connect to your computer, you can sit back and watch us work!
- Once the problem is resolved, we'll make sure you're happy with us, and thank you for letting us help out.
- Easy!
Services we offer to home users
Here's a list of some of the services we offer to home users of PC's, Macs, Games consoles like the PS3, XBOX 360, PSP, etc. If you need help with something that isn't here, just give us a call. We'll probably know how to help. (click for more)- Hardware: Purchasing, Installation, Maintenance, Repair. Any PC Periphal, finding drivers, etc.
- Operating systems, Windows, Linux, MacOs, etc. Training, applications support, troubleshooting any program, booting errors, system speed, conflicts, updates, etc.
- Antivirus and Spyware scans, choosing the right antivirus solution for you, and advise on when/what and how to check for viruses and rootkits, as well as how to remove them.
- Firewalls, configuring them and assistance with allowing applications to pass through them, as well as choosing the right solution for you.
- Computer Software: How to use it, advanced features and training, repairs, migrating programs and settings from one PC to another, copying etc
- Media: Copying, ripping, encoding, migration, advice on how to..., etc.
- Maintenance: Keep your PC running faster, cheaper. Removal of unecessary files, junk, virusses and malware, spyware and adware. Give your PC a spring clean and notice the speed increase!
- Networking: Set up your PC to transfer files or stream video and music to your laptop! Have your high-def movies play from your PC to your XBOX! Help with wifi installations and configuration.
- ... and a lot more, just ask.
Hardware & Building a PC
If you tell us what you need it to do, we can build you a fantastic PC with just the bells and whistles you need and have budget for!
Gaming
PCs are great for gaming - sometimes optimising your graphics settings and network speed can be a painful experience though - we can help here and show you how to get the most out of your gaming experience.
Networking
Ever wondered why a PC won't network or show on a network? Want to hook up your Xbox to your media center to your PC to your TV to your wireless?! We know how, let us show you.
Training/Learning!
Everyone starts somewhere. As well as being able to help you with problems, we're available to give you easy to understand lessons in using your PC. If you don't know how to send email and where afraid to ask, don't be! We'll explain everything to you in plain english, no jargon, no techie slang. You'll be surprised when you see what you can do with a PC, even if you're not a "geek"! (click for more)
- PC installation
- Using Windows/Linux and MacOs
- Using Microsoft Office (Word, Excel, PowerPoint, etc)
- Using sites like facebook.com or myspace.com to stay in touch with friends
